Shipping policy
Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing times may be longer during new product launches, promotions, or holidays.
Shipping Rates
We currently offer the following domestic shipping rates:
- Free Standard Shipping on orders of $99.00 or more
- $5.99 Standard Shipping on orders between $40.00 and $98.99
- $4.99 Standard Shipping on orders under $40.00
Standard shipping typically arrives within 3–4 business days after your order has been shipped.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to become available.
Shipping Delays
While we strive to deliver orders within the estimated timeframe, shipping times are estimates only and may be affected by carrier delays, weather conditions, holidays, or other unforeseen circumstances beyond our control.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order. Acero is not responsible for orders delayed, lost, or delivered to an incorrect address due to information provided at checkout.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Acero is not responsible for lost or stolen packages. If you experience a delivery issue, we recommend contacting the shipping carrier directly. If you need additional assistance, please contact us at info@shopacero.com.
Contact Us
If you have any questions regarding your order or shipping, please contact us at info@shopacero.com.