Refund policy
Returns
Returns are accepted within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn, unwashed, and in their original condition
- Returned with all original tags attached
Items that do not meet these requirements may be refused.
Final Sale Items
The following items are final sale and are not eligible for return or exchange:
- Event tickets
- Sale or clearance items
- Items marked as Final Sale
Exchanges
If you would like a different size, please contact us at info@shopacero.com. Exchanges are subject to product availability.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact info@shopacero.com within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Contact Us
For any questions regarding returns or refunds, please contact us at info@shopacero.com.